Online registration

Race Timing Solutions Ltd (RTS) provides online registration services to event organizers that enable you to sign up for participation in sporting events. You may also sign up on behalf of others, except where explicitly not allowed by the event organizer.

Registration verification

You are responsible for ensuring the accuracy of your registration information. It is particularly important that the entered email address, which is used for sending confirmations and receipts, is correct. If you do not receive an e-mail upon completion of registration, this suggests that your e-mail address was not entered correctly and that remedial action may be required.

Payments

When you register for an event, you can pay with any of the following credit/debit cards: VISA and MasterCard. Alternatively, you may pay by AliPay.

Race Timing Solutions is not liable for transactions between the participant and the event organizer.

Cancellation and refund

You have no right of cancellation or refund, except where explicitly permitted by and on behalf of the event organizer and publicly stated in their cancellation and refund policy. When refunds are permitted, RTS reserves the right to charge an administration fee of HK$50.

Transfer, deferral and switch of race

You have no right to transfer your registration to another person, defer it to a future event or switch between different races within an event, except where explicitly permitted by and on behalf of the event organizer and publicly stated in their transfer, deferral and switch of race policy. When transfers, deferrals and switches of race are permitted, RTS reserves the right to apply an administration fee of HK$50. For avoidance of doubt, transfers refers to both individual registration transfer and team member substitution.

Personal data

Race Timing Solutions will only collect information necessary to process your registration for an event or otherwise required by RTS or the organizer for event operation purposes only. You may also elect to receive newsletters from RTS. If you do so, you may choose to terminate this service at any time. By registering for an event, it is deemed that you have granted consent to RTS and the organizer for using your personal data for the stated purposes. If you are acting as an agent in registering on behalf of someone else, the principle of agency is implied, whereby you are granting consent on behalf of the principal. If the principal subsequently objects and requests the removal of their personal data and does not or will not participate in the event for which they have been registered, then RTS will comply with this request, but no refund will be given.

This information will not be passed on or sold to third parties. You have the right of access to and correction of any personal data held about you.

Secure data transmission

The payment gateway used by RTS is protected against abuse with an SSL solution, which is a system that encrypts all credit/debit card information being sent to us. This means that neither we nor others can obtain your card information. The SSL system also ensures that data between your browser and our server cannot be changed.

Errors and omissions

Race Timing Solutions reserves the rights for correction of any errors or omissions in prices and event descriptions.

Contact us

If you have questions or problems, please do not hesitate to contact us at info@racetimingsolutions.com