Race Timing Solutions Ltd (RTS) provides online registration services to event organizers that enable you to sign up for participation in sporting events. You may also sign up on behalf of others, except where explicitly not allowed by the event organizer.
You are responsible for ensuring the accuracy of your registration information. It is particularly important that the entered email address, which is used for sending confirmations and receipts, is correct. If you do not receive an e-mail upon completion of registration, this suggests that your e-mail address was not entered correctly and that remedial action may be required.
When you register for an event, you can pay with any of the following credit/debit cards: VISA and MasterCard. Alternatively, you may pay by AliPay or WeChat Pay (if applicable).
Race Timing Solutions is not liable for transactions between the participant and the event organizer.
Cancellation and refund
You have no right of cancellation or refund, except where explicitly permitted by and on behalf of the event organizer and publicly stated in their cancellation and refund policy. When refunds are permitted, RTS reserves the right to charge an administration fee of 5%, subject to minimum of HK$50. Refund of payments by credit card may only be made to the account used for payment. Refund of payments via AliPay may take a very long time. If alternative refund methods are required, additional charges may apply.
Transfer, deferral and switch of race
You have no right to transfer your registration to another person, defer it to a future event or switch between different races within an event, except where explicitly permitted by and on behalf of the event organizer and publicly stated in their transfer, deferral and switch of race policy. When transfers, deferrals and switches of race are permitted, RTS reserves the right to apply an administration fee of HK$50. For avoidance of doubt, transfers refers to both individual registration transfer and team member substitution.
During the registration process, personal data will be collected for event operation purposes and will be shared with the event organizer. It may also be used by Race Timing Solutions only for results archiving purposes. E-mail addresses may be added to its newsletter distribution list, which may be opted-out from at any time. If registering for a UTMB points race your date of birth will be shared with ITRA for their results archiving purposes. Otherwise, your personal data will not be shared with any third parties. By registering for an event, it is deemed that you have granted consent to RTS and the organizer for using your personal data for the stated purposes. If you are acting as an agent in registering on behalf of someone else, the principle of agency is implied, whereby you are granting consent on behalf of the principal. If the principal subsequently objects and requests the removal of their personal data and does not or will not participate in the event for which they have been registered, then RTS will comply with this request, but no refund will be given.
You have the right of access to and correction of any personal data held about you.
Secure data transmission
The payment gateway used by RTS is protected against abuse with an SSL solution, which is a system that encrypts all credit/debit card information being sent to us. This means that neither we nor others can obtain your card information. The SSL system also ensures that data between your browser and our server cannot be changed.
Errors and omissions
Race Timing Solutions reserves the rights for correction of any errors or omissions in prices and event descriptions.
If you have questions or problems, please do not hesitate to contact us at firstname.lastname@example.org
This Terms & Conditions has been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.
This document is available in multiple languages
The legally binding document is the English version. The remaining translations are solely provided as a service to the customer and are not binding and might not always be up to date.
Revised 25 May 2020 (#3)